How the Pause Account Feature Works in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Pausing a Sparkforge account suspends platform access while preserving CRM data, automations, calendars, products, and configurations. Reactivate anytime to restore everything as it was.

The Pause Account option lets you step away while keeping your setup and data intact. Resume whenever you're ready and pick up where you left off.

What happens during a pause

You and your sub-accounts lose active access to the platform.
Data, settings, and configurations are preserved.
You can reactivate, change, or cancel your plan anytime.

When you reactivate, your progress is restored.

What is preserved during the pause

CRM assets

Contacts
Conversations
Custom Objects
Tasks
Opportunities
Companies
Users

Funnels

All funnel configurations and settings are preserved. Live published funnel pages move to Draft state.

Automations

All workflows and automations are preserved. Live or published automations move to Draft.

Calendars

All calendar configurations and settings are preserved. Booking links move to Draft.

Client Portal and products

Configurations and settings are preserved. Client access is blocked during the pause period.

Email Builder

All email assets and templates are preserved. Scheduled email campaigns move to Draft.

Media storage

All uploaded media files (images, videos, PDFs, documents, audio, and other assets) stay preserved.

Snapshots

All configured and saved snapshots are preserved.

Subscriptions, transactions, products, orders

Subscriptions created with Sparkforge checkouts are preserved.
Transactions stay viewable along with associated receipts.
Products with prices and variants are preserved.
Orders stay viewable with associated transactions.

Coupons and gift cards

All configured coupons (active or expired) and gift card products stay preserved.

Payment settings

Configured payment settings for receipts, taxes, subscriptions, and notifications stay preserved.

What is not retained during a pause

Phone numbers and A2P registration

Phone numbers and A2P registrations are deleted 14 days after the account moves to paused state.

Reselling and SaaS subscriptions

All reselling, marketplace, and SaaS subscriptions are automatically cancelled when the account pauses. You'll need to resubscribe after reactivating.

Domains

Upcoming internal domain renewals will fail and the domains will expire.

How to reactivate

Go to the login page and sign in to your account.
You'll see a Reactivate Account screen.
Complete the payment process.
Your account moves from Paused to Active immediately.

Frequently Asked Questions

What happens to my CRM contacts and conversations during a pause?

They're preserved as-is. Contacts, conversations, custom objects, tasks, opportunities, companies, and users all stay intact and reappear when you reactivate.

Will my published funnels stay live during a pause?

No. Live funnel pages move to Draft state during the pause. Funnel configurations and settings are preserved, so you can republish on reactivation.

What happens to my phone numbers if I pause?

Phone numbers and A2P registrations are deleted 14 days after the account enters Paused state. You'll need to repurchase or port numbers when you reactivate.

Are scheduled email campaigns sent during a pause?

No. Scheduled campaigns move to Draft state. Email assets and templates are preserved so you can reschedule after reactivating.

How do I reactivate a paused account?

Sign in at the login page, complete the payment process on the Reactivate Account screen, and your account moves from Paused to Active immediately.