Customize the Sparkforge Chat Widget

By Sparkforge Support Team ·Last reviewed May 3, 2026

The Sparkforge chat widget supports SMS/Email, Live Chat, and WhatsApp variants with full control over theme, placement, branding, language, and consent text.

The chat widget lets you tune look, placement, and messaging across three channels — SMS/Email, Live Chat, and WhatsApp — and add legal consent for compliance-sensitive industries.

Create a widget

  1. Go to Sites → Chat Widget.
  2. Click New to create a widget.
  3. Choose the type: SMS/Email Widget, Live Chat, or WhatsApp Chat.

Widget settings

The Widget tab controls launcher and visual styling.

  • Chat Launcher with or without a prompt message.
  • Chat icon, theme, and brand colors.
  • Different greetings for first-time and returning visitors.
  • Avatar images.
  • Placement (corner, side) and dimensions (auto or custom width/height).

Chat Window settings

Configure everything visitors see inside the open widget.

  • Window title, intro message, and CTA button text.
  • Email collection field on or off.
  • Custom branding and HIPAA legal consent text.

Messaging settings

  • Acknowledgement message and greetings.
  • Support contact details displayed in the widget.
  • Language selection for the widget UI.

Notes

  • Existing widgets show in the Widget theme picker highlighted in light blue.
  • The WordPress plugin currently uses the default widget. Per-widget selection in the plugin is on the roadmap.

Frequently Asked Questions

Can I run multiple chat widgets on different pages?
Yes. Create separate widgets and embed each one where it fits — for example, a Live Chat widget on the pricing page and an SMS/Email widget on the contact page.
Does the widget support HIPAA consent?
Yes. The Chat Window settings include a field for HIPAA legal consent text that displays before a visitor submits their info.
Can I localize the widget into another language?
Yes. The Messaging tab includes a language selector for the widget UI strings.
Will my existing widget keep working?
Yes. Existing widgets continue to work and appear in the theme picker so you can update styling without rebuilding.

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