How to Make Outbound Calls in the Sparkforge Mobile App

The Sparkforge mobile app turns your phone into a working CRM. You can dial from a contact, a conversation, the floating dialer, or your phone's native call button — and during the call you can take notes, schedule follow-ups, log payments, and transfer to a teammate without switching apps.

The mobile app shares the same phone system as the Sparkforge desktop, so calls, recordings, and billing stay consistent across both.

What you can do during a call

• DND — toggle Do Not Disturb on the contact
• Transfer — pass the call to another teammate
• Calendars — schedule a follow-up appointment mid-call
• Notes — type or dictate notes that save to the contact record
• Tasks — create and view tasks tied to the contact
• Payments — review or log payments via the Payment Hub
• Profile — see the full contact profile
• Standard controls: speaker, mute, hold, keypad, end

What you can do after a call

• Finish or edit your in-call notes
• Schedule meetings or callbacks
• Add follow-up tasks
• Apply tags to organize the lead
• View the contact's profile
• Take next action: DND, message, or call back

How to place an outbound call

From your phone's native contacts

1. Open your phone's Contacts app and press-and-hold the call button.
2. When prompted, select Sparkforge as the call method.

From an existing conversation

1. Open the Conversations tab from the bottom navigation.
2. Tap the conversation with the contact you want to call.
3. Tap the call button in the upper right.

From a contact record

1. Open the Contacts tab from the bottom navigation.
2. Tap the contact to open their record.
3. Tap the call button.

From the floating Lightning button

1. Tap the Lightning icon in the bottom-right corner.
2. Select Make a Call in the lower-left corner of the menu.

From the dialer

1. Open the Notifications tab and tap the phone button in the lower right.
2. Enter the phone number on the dialer screen and tap call.

Pricing and billing

Mobile calls are billed against your Sparkforge phone system usage (or Twilio, if connected) — the same per-minute rates as desktop calls. Your phone tab in the account shows usage by user.