How to Transfer Inbound Calls in the Sparkforge Mobile App

By Sparkforge Support Team ·Last reviewed May 3, 2026

Sparkforge mobile lets you hand off any inbound call to another team member with a warm transfer (you stay on the line) or blind transfer (you drop immediately). Participant controls live in a slide-up sheet.

Inbound Call Transfer in the Sparkforge mobile app moves a live incoming call to another team member without ending it. Pick warm transfer to stay on the line and brief the recipient, or blind transfer to disconnect right away.

How to transfer an inbound call

Answer the call on the Sparkforge mobile app.
Tap Transfer in the top-right of the call screen.
Pick the recipient from your staff list, contacts, dial pad, or recent calls.
Choose the transfer type: Warm Transfer keeps you on the call, Blind Transfer disconnects you immediately.
Manage participants (warm transfer only) — slide up the participant panel to leave the call, end it for everyone, or remove a teammate.

Warm transfer vs blind transfer

Warm transfer

You stay on the line so you can introduce the next agent, pass context, or supervise an escalation. Best when the receiver needs background before taking over.

Blind transfer

The call moves to the recipient and you drop. Best for quick handoffs, transfers to external numbers, or routing to voicemail.

Participant controls

The slide-up participant sheet lets you:

View every participant on the live call.
Leave the call without ending it for the others.
End the entire call for all participants.
Remove a specific teammate from the call.

Version requirement

Inbound call transfer is available on Sparkforge mobile v3.97.3 and above. White-labeled apps need to request the matching update from their provider.

Frequently Asked Questions

What is the difference between inbound and outbound transfers?

Inbound transfers happen when you receive a call and pass it to someone else. Outbound transfers happen when you place a call and bring another person in.

Can I transfer to an external phone number?

Yes. Use the dial pad in the recipient picker to transfer to any external number, provided your user settings allow outbound dialing.

Can I rejoin the call after transferring?

No. Once a warm transfer ends or a blind transfer completes, you cannot rejoin the conversation.

Will the caller hear that they are being transferred?

There is no system announcement. During a warm transfer the caller can hear you speak, so phrase the handoff so the customer follows along.

What mobile app version do I need?

Sparkforge mobile v3.97.3 or later. Older builds will not show the Transfer button on the call screen.