Notification Sound Setting for the Sparkforge Chat Widget

By Sparkforge Support Team ·Last reviewed May 3, 2026

Notification Sound plays a chime and shows badges on the visitor side when a new message arrives in the All-in-One or Live Chat widget. It is ON by default and can be turned off per widget under Chat Window > Additional Options.

Notification Sound is a visitor-facing alert in the Sparkforge Chat Widget builder. It plays a sound and shows visual cues when a new message lands so visitors don't drop off mid-conversation.

What the setting controls

Notification Sound applies to the All-in-One and Live Chat widget types and is ON by default. When ON, the widget will:

Play a sound for supported messages, including chat replies, welcome messages, form prompts, and redirects.
Show visual cues such as popups, notification badges, and browser tab title updates.

When OFF, the widget still receives messages but stays fully silent, with no badges or popups.

Why use it

Visitor awareness: alerts draw the visitor back to the conversation so replies don't get missed.
Higher engagement: audio plus visual cues keep momentum.
Brand alignment: turn it off on pages where audible cues feel intrusive.
No code changes: the toggle works without touching your embed snippet.

Messages that trigger the sound

Live chat session flow

Live chat intro message at chat start and after a successful contact form submission.
Acknowledgement message when a chat is acknowledged or ended.

Business hours

Outside-office-hours welcome message when business hours are off, when the contact form is shown, and during an active session.

System and greeting

Subheading message for new visitors, when no previous chats exist, and during inline mode initialization.

Forms and redirects

Contact details requested message when the form is displayed.
Redirect message after form submission when redirect is enabled.

How to change the setting

Go to Sites > Chat Widgets and open the widget you want to edit.
In the left menu, select the Chat Window tab and expand Additional Options.
Toggle Notification Sound ON or OFF.
Click Save. If the embed is already on your site, refresh the page to see the change.

Frequently Asked Questions

Does this affect staff notifications too?

No. The toggle only controls visitor-side alerts on the website widget. Team and operator notifications are managed separately under user notification settings.

Can I upload a custom sound or change the volume?

Not currently. Notification Sound is a simple ON or OFF toggle with no volume or file customization.

What if I have multiple widgets on the same site?

The setting is per widget. Each widget honors its own toggle, so you can keep one silent and another with sound.

Does turning it off still show badges or popups?

No. OFF is a fully silent mode with no sound, popups, badges, or tab title updates.

Which widget types support Notification Sound?

All-in-One and Live Chat widgets only. Other widget types like Facebook Chat or SMS do not include this setting.