Mobile App DND: Block Calls and SMS in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Sparkforge's mobile app lets you flip contacts to Do Not Disturb in one tap from the call screen, call logs, or by swiping a conversation. You can block all channels or just calls, SMS, email, or social.

Sparkforge's mobile app puts Do Not Disturb (DND) controls at the spots where you actually need them: the live call screen, recent call logs, and the conversation list. No more drilling into a contact profile to silence a number.

What mobile DND does

Mobile DND lets you block calls, SMS, email, and social messages from the contact's most relevant interaction surface. Contacts marked DND stop entering campaigns, workflows, and automations, which keeps outreach compliant and your campaigns clean.

DND from the incoming call screen

  1. When a call rings in, tap the DND button on the call screen.
  2. The number is added to your DND list immediately.
  3. The current call ends.
  4. Future calls and messages from that number are blocked.

DND from call logs

Use this to clear spam or unqualified leads after a missed call:

  1. Open Call Logs.
  2. Tap the call entry.
  3. Select DND to block future calls and messages from that number.

DND from a conversation swipe

Channel-specific blocking lives on the conversation list:

  1. Open Conversations.
  2. Swipe left on the thread.
  3. Tap the DND icon.
  4. Pick which channels to block — calls, SMS, email, social, or all.

What DND does not do

The contact stays in your CRM. Only the channels you select get blocked. Settings sync across mobile and desktop, so a DND added on your phone shows up in the contact profile on the web.

Frequently Asked Questions

Does DND remove the contact from my CRM?
No. The contact record stays intact. Only the communication channels you selected are blocked.
How do I reverse DND?
Open the contact profile and update the DND configuration. Removing the DND flag re-enables outreach on the affected channels.
Does mobile DND sync to desktop?
Yes. DND changes made on the mobile app reflect across every Sparkforge interface tied to the same account.
Can I block social messages too?
Yes. When applying DND from a conversation, select social media as one of the channels to include.
Can I block SMS but keep calls open?
Yes. The conversation swipe DND lets you choose specific channels to block while leaving the others active.

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