Sparkforge Agency Billing FAQ

Sparkforge agency billing handles your subscription, payment methods, invoices, and plan changes. Everything lives under Agency Settings > Billing.

Important: If you signed up through another agency rather than directly with Sparkforge, contact your Agency Admin for cancellations. Sparkforge cannot process cancellations for agency-managed accounts.

How to upgrade

1. Open Agency Settings.
2. Click the Billing tab.
3. Click Want to Modify/Cancel Your Subscription?
4. Click Upgrade.
5. Toggle Monthly or Yearly, pick a plan.
6. Click Upgrade Now, then Pay & Subscribe. Prorated charges hit immediately.

How to cancel

1. Open Agency Settings > Billing.
2. Click Want to Modify/Cancel Your Subscription?
3. Click Show More in the popup.
4. Select Cancel Plan.
5. Pick a cancellation reason and click Next.
6. Review the data-loss warning.
7. Click I am sure I want to cancel.
8. Provide feedback (30 word minimum) and submit.

How to reactivate

Click Reactivate Account for instant reactivation, or To modify your current subscription, click here to switch plans during reactivation. You may be prompted to add a new payment method.

How proration works

Sparkforge is prepaid. When you upgrade mid-cycle:

• You're charged immediately for the new plan.
• Unused days on the old plan apply as a credit.

Example: upgrade on March 15 from $297 to $497. Days 1-10 used at $297 = $99 credit. Remaining 20 days at the new tier = ~$133.33 charge.

Financial assistance

Short-term relief is available for agencies in a temporary cash crunch.

1. Open Settings > Billing.
2. Click Want to Modify/Cancel Your Subscription?
3. Choose Request Financial Support.
4. Provide a detailed reason, check the acknowledgements, and click Proceed.
5. Review the next invoice and click Confirm and Apply.

Approved accounts get one month at 10% of the plan cost.

Common errors

"Please update the billing address"

Stripe found a mismatch between your billing address and the card. Re-enter the postal code, address line, and CVV exactly as they appear on the card.

Card payment errors

Sparkforge accepts Visa, Mastercard, AMEX, Discover, and Visa-Debit. Confirm CVV, expiry, and billing address are accurate.

Online Listing service changes

To modify or cancel an Online Listing service, contact accountmanagers@agencyonfile.com. To cancel via chat, supply location name, location ID, and reason. A 3-month commitment applies.

Past invoices

1. Open Settings > Billing.
2. Click the Payments tab.
3. Click Invoices under Payment History.

Wallet "Email Notification" charges

The label refers to transactional emails sent through Sparkforge Email — confirmations, automation outputs, internal notifications. They bill per send and deduct from the wallet. Audit them in Settings > Billing > Wallet Transactions and cross-reference under Marketing > Emails > Logs.