Deliver Digital Products From a Sparkforge Store

Sparkforge stores deliver digital products — ebooks, audio, video, image bundles, ZIP archives — through the Customer Access Center. Buyers click a link in their order confirmation email, log in by OTP, and download the files attached to the variant they purchased.

Set up a digital product

1. Open Payments > Products and select the product.
2. Open the Variant page and scroll to Shipping and Delivery.
3. Set the variant type to Digital.
4. Upload up to 10 files, each up to 100 MB. Need more? Bundle them into a ZIP under 100 MB.
5. Save the variant.

Supported file types include images, audio, video, documents, and ZIPs. You can mix Physical and Digital variants on the same product — useful for selling Ebook, Audiobook, and Print versions of a book on one product page.

Required: turn on the order confirmation email

Go to Payments > Settings > Notifications and enable Enable Order Confirmation Email. Without it, customers won't get the email that links them into the Customer Access Center.

How customers receive their files

1. After checkout, the customer receives the order confirmation email with an Access Downloads button.
2. They click through to the Customer Access Center.
3. They log in via OTP sent to the email used at checkout.
4. They download the files for any digital variant in the order.

Customers can also reach the portal directly at <storeurl>/store/account/orders.

Notes and limits

• Digital delivery only works for orders placed through Sparkforge Ecommerce stores.
• Cash on Delivery is not allowed when an order contains a digital product. If a physical item ships COD, any digital upsells must be paid online.
• Digital products are not charged shipping. Mixed orders charge shipping only on the physical items.
• Files download as separate files, not zipped together at download time.
• Digital orders auto-fulfill with empty fulfilment fields.
• The Download button only renders if the variant has at least one valid file uploaded. No file = no button on the Thank You page or in the Customer Access Center.

Variant management tip

On the Prices/Variants list, hovering a tile highlights it and reveals quick Edit and Delete actions, so you can manage variants without opening each one.