Use the Conversation AI Workflow Action in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

The Conversation AI workflow action sends one AI-generated message, waits for the contact's reply, and routes them through branches based on what they say. Pick a channel, set a timeout, and define matching conditions.

The Conversation AI workflow action sends a single AI-generated message to a contact, waits for their reply, and routes the workflow based on the response. It uses your bot's prompt settings and training to draft the message.

What it does

  • Targeted question — ask one specific thing and wait for a direct answer.
  • Smart routing — evaluate the reply against branches and conditions to drive next steps.
  • Prompt-aware — combines Personality, Additional Instructions, the Question, training data, and conversation history.
  • Channel choice — send on SMS, Facebook, WhatsApp, Live Chat, or Instagram.

Setup

  1. Log into your sub-account.
  2. Open Automations > Workflows.
  3. Create or open a workflow.
  4. Click + Add New Trigger (e.g. Customer Replied) and set the Reply Channel if needed.
  5. Click + to add an action, search Conversation AI, and name it.
  6. Toggle Advanced Bot Configuration to override bot defaults: Personality (tone) and Additional Instructions (goals, intent, guidance). Leave off to use the bot's existing config.
  7. In Question, enter the message the bot should send. Custom values are supported.
  8. Set Timeout in minutes, hours, or days.
  9. Choose Channel — one per action.
  10. Toggle Skip if answered to bypass when the contact has already replied manually.
  11. Set Bot responses limit — caps AI messages before falling through to No Condition Met.
  12. Set Wait time in seconds (delay before bot replies, lets it collect incoming messages).
  13. Configure Branches & Conditions. Time Out and No Condition Met are always present and can't be removed. Add branches with explicit matching conditions.
  14. Click Save Action.
  15. Run Test Workflow before going live.
  16. Publish and save.

Frequently Asked Questions

What happens if the contact never replies?
The workflow follows the Time Out branch after your configured timeout.
What if no branch condition matches the reply?
The workflow falls through to the No Condition Met branch.
Can I add my own branches?
Yes. Create custom branches and define matching conditions to handle the outcomes you care about.
What context does the AI use to write the message?
Personality, Additional Instructions, the Question, your bot training, and the conversation history.
Which channels does the action support?
SMS, Facebook Messenger, Instagram, WhatsApp, and Live Chat. One channel per action.

Was this article helpful?

Related Articles