Email Deliverability Stats That Actually Matter

By Sparkforge Support Team ·Last reviewed May 3, 2026

Aim for delivered above 98%, opens 40-60%, complaints under 0.1%, and hard bounces under 2%. Track them at the domain and email level inside Sparkforge with Mailgun.

Sparkforge plus Mailgun exposes the full set of email stats most marketing tools hide behind open rate. Here is what each one means and what good looks like.

The ten stats and what they measure

  • Processed — total message requests Mailgun received, inbound and outbound.
  • Accepted — outbound messages Mailgun queued for sending.
  • Delivered — messages the recipient mail server accepted.
  • Opened — delivered messages that triggered an open pixel.
  • Clicked — delivered messages with a tracked link click.
  • Replied — delivered messages with a recipient reply.
  • Bounced (Hard) — accepted messages that failed permanently due to bad addresses.
  • Complained — delivered messages marked as spam.
  • Unsubscribed — delivered messages that triggered an unsubscribe.
  • Suppressions — accepted messages blocked because the address previously bounced, complained, or unsubscribed.

Benchmark cheat sheet

StatHealthyWarningRed flag
Delivered98%+97-98%Under 97%
Opened40-60%+16-26%Under 15%
Clicked3-5%+1-3%Under 1%
Replied1%+0.1-1%0%
ComplainedUnder 0.1%0.1-0.3%Over 0.3%
Bounced (Hard)Under 2%2-5%Over 5%

What to focus on

Delivered

Monitor at both the domain level and the individual email level. A low delivered rate usually signals reputation, authentication, and list-quality issues stacked together.

Opened

The decision to open hinges on the from name, from email, subject line, and preview snippet. Apple Mail Privacy Protection inflates iOS opens, so do not trust opens as your only engagement signal.

Clicked

Clicks are the cleanest engagement signal because the recipient took an action. If clicks are flat, the offer or copy is not landing.

Replied

Replies are gold for inbox-provider reputation. Ask real questions in your emails and route replies into a Sparkforge conversation.

Complained

Complaints under 0.1% is the line. Anything over 0.3% will tank reputation across providers fast.

Bounced

High hard bounces mean dirty list hygiene. Validate imports, never re-mail addresses Mailgun has suppressed, and prune cold contacts.

Frequently Asked Questions

Where do I see these stats in Sparkforge?
Open the Email tab in your sub-account, choose a campaign or template, and view the stats panel. The same numbers are visible directly inside your Mailgun dashboard.
What is a normal complaint rate?
Healthy is under 0.1%. Above 0.3% and mailbox providers start routing your sends straight to spam, even for engaged recipients.
Is open rate still useful with Apple privacy protection?
Yes, but pair it with clicks and replies. Opens alone are inflated by iOS auto-opens that no human triggered.
How do I bring a high bounce rate down?
Stop importing unverified lists, run an email-validation pass before bulk sends, and let Sparkforge auto-suppress addresses that already hard-bounced.

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