Troubleshooting Email

8 guides covering troubleshooting email on the Sparkforge platform.

• Common Unsuccessful Email errors in Conversation Most failed emails come from unverified domains, missing MX records, or rate limits. Click the red triangle on any failed message to see the underlying SMTP err
• How to check logs for a specific email in Mailgun Filter Mailgun's Sending Logs by recipient to find the email, check the quick-view delivery status, then handle bounces, unsubscribes, and unauthenticated-sende
• How to fix links within emails that do not open When Sparkforge emails open to "This site can't be reached," the Mailgun tracking subdomain (email.mg.yourdomain.com) isn't resolving. Verify the CNAME points t
• How to send a test email in the Conversation Create a test contact, send the email from the Conversation tab, and verify delivery. Mailgun and SMTP integrations each have different sender configuration and
• Sparkforge Email / Mailgun replies not working when using WIX as the domain provider Wix-managed nameservers block Mailgun reply records. Switch nameservers to your registrar, replace the A and CNAME records, then add Mailgun DNS to restore Spar
• Troubleshooting Email Statistics Email statistics show up only for the surface they were sent from, and full stats require Mailgun or Sparkforge Email. SMTP integrations only report opens and c
• Troubleshooting Warning: Please contact your agency to change email settings This error means the sub-account has Email Rebilling turned on. Disable it in the agency view under the sub-account's Email Resell Settings to allow custom SMTP
• When email replies are not showing up in Conversation Most missing email reply issues come from MX record conflicts, an unverified Mailgun domain, or a missing receiving route. Walk this checklist in order.