Fix Missing Email Statistics in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Email statistics show up only for the surface they were sent from, and full stats require Mailgun or Sparkforge Email. SMTP integrations only report opens and clicks.

Why email statistics may be missing

Stats live with the surface that sent the email. Sends from the Email Builder, Smartlists, Workflows, and Campaigns each track to their own area. If you sent from a Workflow but are checking stats inside the Email Builder, the numbers won't be there.

Check how the email was sent

Confirm the source: Email Builder bulk send, Smartlist, Workflow, or Campaign. Then look at stats inside the matching tab. Stats only appear in the Email Builder for sends that originated from the Email Builder.

SMTP vs Mailgun stats coverage

SMTP integrations can only report Opened and Clicked. Delivered and Bounced are not available through SMTP. For full statistics, use Mailgun or Sparkforge Email.

If a sub-account previously used SMTP and a workflow contains old SMTP-era sends, duplicate the workflow and start fresh. Stats on new sends from the duplicate will report correctly.

Reset the Mailgun API key

Go to Agency view → Settings → Email Services → Location Settings.
Edit the Mailgun API integration for the sub-account and type Delete.
Re-integrate the Mailgun API key from scratch.

Verify the CNAME record

The CNAME record powers Mailgun's open tracking, click tracking, and unsubscribe handling. If it's missing or wrong, links break and stats stop reporting. Re-add the CNAME exactly as Mailgun specifies.

Verify Mailgun webhooks

In Mailgun, click Sending.
Click Webhooks.
Confirm the correct domain or subdomain is selected for your sub-account.
Make sure every webhook event type is configured. Add any that are missing with Add Webhook.

Frequently Asked Questions

Why are my Sparkforge email stats blank?

Stats live with the surface that sent the email. Check the matching area: Email Builder stats only show Email Builder sends, Workflow stats only show workflow sends, and so on.

Why can't I see Delivered or Bounced stats?

SMTP integrations only report Opened and Clicked. Switch to Mailgun or Sparkforge Email to capture Delivered, Bounced, and the rest.

How do I reset the Mailgun integration?

Go to Agency view, Settings, Email Services, Location Settings. Edit the Mailgun integration, type Delete, then re-integrate the API key.

Do I need to verify the CNAME record?

Yes. The CNAME powers open tracking, click tracking, and unsubscribes. Without it, links break and stats stop reporting.