SMS and Email Templates (Snippets) in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Sparkforge templates (snippets) let you save common SMS and email messages once and reuse them in conversations, campaigns, triggers, and workflows.

Templates — also called snippets — save the SMS and email messages you send most often so you can reuse them across conversations, campaigns, triggers, and workflows.

SMS templates

  1. Open the sub-account.
  2. Go to Conversations.
  3. Click Templates.
  4. Create, edit, or delete SMS templates.

Email templates

  1. Open the sub-account.
  2. Go to Marketing > Templates.
  3. Manage email templates here. SMS templates are also editable from this screen.

Where templates can be used

  • One-off messages in Conversations
  • Email and SMS steps inside Workflows
  • Items in legacy Campaigns and Triggers
  • Bulk sends from Marketing

Frequently Asked Questions

Can I include merge fields in templates?
Yes. Standard merge fields like {{contact.first_name}} work inside both SMS and email templates.
Are templates shared across sub-accounts?
No. Templates live inside the sub-account where they were created. Use Snapshots if you want to seed templates into new sub-accounts.
Can I use the same template for SMS and email?
No — SMS and email templates are separate types. SMS supports plain text only; email supports HTML and design blocks.
How do templates differ from saved replies?
Templates are reusable across workflows, campaigns, and conversations. Saved replies are typically scoped to inbox replies only — templates are the broader, more flexible primitive.

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