Manage Marketplace App Permissions for Sub-Accounts

By Sparkforge Support Team ·Last reviewed May 3, 2026

From the agency level, open App Marketplace → Manage App Permissions to approve or disapprove individual or bulk apps for sub-accounts, or disable third-party app access entirely with the master toggle.

Agency owners can control exactly which marketplace apps their sub-accounts see and install. This covers any app with a distribution type of Sub-Account or Agency & Sub-Account.

Open App Permissions

  1. Click App Marketplace in the left nav. If it's hidden, enable it under Labs.
  2. Click Manage App Permissions in the top-right corner.

Default behavior

Every public, live app is approved for sub-accounts by default. New apps that pass review and go public inherit the same default.

Approve apps

In bulk

  1. Under App state, choose Disapproved apps.
  2. Select the apps you want to approve.
  3. Click Approve in the top-right and confirm.

Approved apps become visible to sub-account users in their App Marketplace and can be installed.

Individually

  1. Click into the app's detail page.
  2. Click Approve in the top right and confirm.

Disapprove apps

  1. Under App state, choose Approved apps.
  2. Select the apps to disapprove.
  3. Click Disapprove, type CONFIRM, then confirm.

Disapproved apps disappear from sub-account marketplaces. If they were already installed, they get uninstalled along with their conversation providers, workflow actions, triggers, and other extensions. Re-approving an app does not reinstall it automatically — sub-accounts have to reinstall manually.

Disable all third-party apps

  1. In Manage App Permissions, click the settings icon in the top right.
  2. Uncheck Allow sub-accounts to view and install apps built by 3rd party developers.
  3. Save.

Sub-accounts now see App Marketplace in their nav with a prompt to contact the agency. Every app flips to disapproved, and previously installed apps are uninstalled.

Re-enable third-party apps

  1. Open App Marketplace → Manage App Permissions.
  2. Click the settings icon and check Allow sub-accounts to view and install apps built by 3rd party developers.
  3. Save.

New public apps auto-approve, previously approved apps become installable again, and disapproved apps stay disapproved until you change them.

Frequently Asked Questions

What happens to an installed app when I disapprove it?
It is uninstalled from every sub-account that had it, including any custom conversation providers, workflow triggers, and actions it added. Re-approving later does not reinstall it.
Do new public apps need manual approval?
No. As long as the master third-party toggle is on, new public apps that pass review are approved for your sub-accounts by default.
Can sub-accounts override an agency's app decisions?
No. Sub-accounts only see and install apps that the agency has approved.
Where do I disable third-party apps entirely?
In Manage App Permissions, click the settings icon and uncheck the option to allow third-party apps for sub-accounts.

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