Conversation AI Bot Workflow Action in Sparkforge
The Conversation AI Bot workflow action runs an AI conversation inside any workflow. Configure personality, channel, time-out, and branches to route based on user response.
What the action does
The Conversation AI Bot action runs an AI-driven exchange inside a workflow. Use it to ask qualifying questions, handle FAQs, route by response, or hand off to a human when needed.
Action fields
| Field | What it controls |
|---|---|
| Advanced Bot Configurations | Toggles the personality and additional instruction fields below. |
| Personality | Tone the bot uses (e.g. "Friendly and Professional"). |
| Additional Instructions | Extra guardrails — what to avoid, what to emphasize, how to handle edge cases. |
| Question | The prompt the bot sends. Custom values are supported. |
| Time Out | How long to wait for a response before branching out. |
| Channel | Where the conversation happens: SMS, Facebook, Instagram, Live Chat. |
| Skip If Answered | Skips the action if the question already has an answer on the contact. |
| Bot Responses Limit | Caps how many times the bot can reply before moving on. |
| Branches | Defines paths for "No Condition Met" and "Bot Timed Out". |
How to configure
- Drag the Conversation AI action into the workflow.
- Toggle Advanced Bot Configurations if you want personality and instructions.
- Set the personality.
- Add additional instructions if there are topics to handle carefully.
- Write the question — use custom values to personalize.
- Set the time-out window.
- Pick the channel.
- Decide whether to skip if already answered.
- Cap the bot's response count.
- Add branches for fallback routing.
Example: Facebook inbound
- Trigger: New Message Received (Facebook)
- Question: "How can I assist you today?"
- Personality: Friendly and Professional
- Channel: Facebook
Branches
- No Condition Met: Send an automated follow-up message.
- Time Out (1 hour): Notify a human agent for follow-up.
Frequently Asked Questions
Which channels does the Conversation AI action support?
SMS, Facebook Messenger, Instagram DMs, and Live Chat. Pick the channel that matches the trigger source so the reply goes back through the same medium.
What happens when the bot times out?
The workflow follows the Time Out branch. Common patterns are notifying a human agent, sending a fallback SMS, or escalating to a task.
Can I personalize the question?
Yes. The Question field accepts custom values, so you can pull in first name, last service date, or any contact field.
Does Skip If Answered prevent re-asking the same question?
Yes. If the contact already has an answer for the configured question, the action skips and moves to the next workflow step.
Was this article helpful?
Thanks for the feedback.