How to Cancel Location Subscriptions from the Sparkforge Agency Billing Page

By Sparkforge Support Team ·Last reviewed May 3, 2026

Agency users can cancel a sub-account subscription directly from Settings → Billing → Reselling. Pick the location, choose end-of-cycle or immediate cancellation, review the disclaimer, share a reason, and confirm by typing DELETE.

Agency users can cancel sub-account subscriptions from the Billing page without filing a support ticket. The flow walks you through location selection, cancellation timing, a disclaimer, and a final confirmation.

Step 1: Go to Billing

  1. Open Settings from your agency account.
  2. Click the Billing tab.
  3. Find Reselling under Subscriptions.
  4. On the reselling product, click Show sub-accounts.

Step 2: Pick the location

  1. In the Actions column, click the three-dot menu for the location.
  2. Click Cancel Subscription.

Step 3: Choose when to cancel

Pick one option:

  • Cancel at End of Billing Cycle — the subscription runs until the current period ends. No refunds.
  • Cancel Immediately — the subscription ends right away. No refunds, no proration.

Click Proceed to cancellation.

Step 4: Review the location and disclaimer

  1. Confirm the Location Name and Location ID match.
  2. Read the disclaimer.
  3. Click Next.

Step 5: Share a reason and confirm

  1. Pick a reason for cancellation.
  2. Type DELETE in the confirmation box.
  3. Click Cancel Subscription.

Frequently Asked Questions

What’s the difference between cancel-at-cycle-end and cancel-immediately?
Cancel at end of billing cycle keeps the subscription active until the period ends. Cancel immediately ends it right away. Neither option issues refunds or prorates.
Can I undo a cancellation after I confirm with DELETE?
No. Once you confirm, the cancellation is locked in based on the option you selected. Resubscribe the location if you change your mind.
Do I get a refund or proration?
No. Both cancellation options are non-refundable and not prorated. Choose end-of-cycle if you want to use the time you already paid for.
Can a sub-account user cancel their own subscription this way?
This flow is for agency users on the agency Billing page. Sub-account-level cancellation is handled separately.
Why does the system require typing DELETE?
The DELETE confirmation prevents accidental cancellations — it’s the same pattern used for destructive actions across the platform.

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