Call Reporting in Sparkforge: What's Inside

By Sparkforge Support Team ·Last reviewed May 3, 2026

Call Reporting in Sparkforge surfaces incoming and outgoing call activity with status splits, top call sources, top agents, IVR recordings, and exportable history. The feature is on the Agency Pro plan; for fully custom reports, use Custom Dashboards.

Call Reporting is part of the Agency Pro plan. For tailored views, build a Custom Dashboard with the Custom Widgets you need.

Where to find it

Left-hand menu > Reporting > Call Reporting (top menu).

What's in the report

Overview

One pane covering every customer call — both inbound and outbound — across the team.

Tabs and filtering

Two tabs: Incoming Calls and Outgoing Calls. Filter by all numbers on your profile or by an individual number.

Incoming widgets

Status donut: missed, busy, answered split.
First-time calls: status, average duration, total duration for first-time callers.
Top call sources: where calls originate (Google organic, paid search, etc.) with totals, deals won, and duration.

Outgoing insights

Status split: distribution of outbound call results.
Top agents: who made the most calls, with a unique-leads count.

Historical data table

Full call history split by inbound and outbound. Filter rows and play multiple recordings for IVR calls from a per-row dropdown.

Export

Pick which columns to include in the CSV export and pull the data into your own analysis.

Multi-call recording for IVR

For IVR calls, switch between recordings of each leg directly from the table.

Frequently Asked Questions

Which plan includes Call Reporting?

It's available on the Agency Pro plan.

Can I filter by a single phone number?

Yes. Both Incoming and Outgoing tabs let you filter by all numbers or by an individual number.

Can I export the data?

Yes. Pick the columns you want and export to CSV from the historical data table.

What if the built-in report doesn't cover what I need?

Build a Custom Dashboard. Custom Widgets pull metrics from any module in Sparkforge.