Migration View in Sparkforge: Agency vs Sub-Account

Sparkforge shows different WordPress migration options depending on whether you are signed in as the agency or as a sub-account. Agencies see the full toolbox, including white-glove assistance. Sub-accounts only see the self-serve paths.

What agencies see

Inside the WordPress Hosting dashboard, an agency owner sees three migration options:

• Effortless plugin migration — one-click migration with the Sparkforge plugin.
• Manual migration — upload an All-in-One .wpress export.
• White-glove migration — submit a request and our WordPress specialists run the migration.

The white-glove path is exclusive to agency-level users and is invisible to clients.

What sub-accounts see

Sub-accounts only see the two self-serve options: the plugin migration and the manual .wpress upload. They never see the white-glove option, and Sparkforge does not surface any indicator that a hidden option exists.

Why the views differ

The white-glove benefit is part of the agency tier. Hiding it from sub-accounts keeps the experience consistent for clients and protects your white-label brand.

Guiding a sub-account through migration

You have two clean options when a client needs migration help:

1. Point them at the plugin migration and let them run it themselves.
2. Submit the white-glove request on their behalf and run the migration without them seeing the agency-only step.