How to Set Up Live Chat Notifications in Sparkforge

Live Chat notifications tell you when a website visitor sends a new message. Sparkforge folds them into the same conversation notification settings used for SMS, email, and other channels, so there is one place to manage everything.

Where notifications are managed

Notifications live in your personal profile, not in account-wide settings. Each user sets their own preferences.

1. Click Settings in the left-hand menu of the Sparkforge dashboard.
2. Open My Profile.
3. Click the Notifications tab at the top of the page.

Conversation notification options

Each toggle controls a different alert type. Live Chat messages flow through whichever toggles you enable.

• All new conversations and messages on the account — alerts on every inbound, regardless of assignment.
• When a conversation is assigned to me — only when ownership lands with you.
• New messages on a conversation I am assigned to — ongoing message activity on your assigned threads.
• When I am added to an internal chat — team-side conversations, separate from customer chats.
• When I am mentioned — only fires on @mentions inside conversations.

Pick your channels

For each event, pick how you want to be alerted:

• In-app banner inside Sparkforge
• Email to your account address
• Mobile push through the Sparkforge app
• Browser push (when the desktop tab is open)

Team-wide visibility

Every team member with conversation notifications enabled receives Live Chat alerts under the same rules. There is no separate Live Chat permission to flip.

If notifications are not arriving

• Confirm the conversation is assigned to you (or that you have all conversations enabled).
• Check OS-level notification permissions for the Sparkforge mobile or desktop app.
• Look in spam for email alerts.
• Make sure the Live Chat widget is connected to a sub-account where you have a user seat.