How to View AI Message Response Details in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Click the Response Info icon on any AI message in Sparkforge to see the prompt, intent, and knowledge chunks that produced it. Edits to FAQs or website data save back to the knowledge base in real time.

Every AI message in Sparkforge has a Response Info panel that exposes the prompt, intent, and knowledge sources used to generate the reply. You can open it from any AI message, AI workflow action, or bot trial conversation, then edit the underlying data without leaving the conversation view.

What the Response Info panel shows

AI Response — the message that was sent to the contact.
Prompt — the prompt used to generate the message, with an inline edit option.
Intent — the detected intent the bot routed against.
Knowledge chunks — up to three FAQ or website chunks the AI pulled from.

How to open the panel

Open the conversation containing the AI message.
Click the Response Info icon on the AI message.
Review the prompt, knowledge chunks, and intent in the right sidebar.

Editing knowledge sources inline

Open the Knowledge Chunks section in the sidebar.
Click the chunk that needs correction. An editable text box opens.
Make the change and save.

Edits write back to the knowledge base immediately, so future AI responses use the updated source. If you edit an FAQ, Sparkforge recreates the FAQ and removes the old version — the FAQ used in this specific message is then marked as deleted. Edited website data shows an Edited tag next to the trained URL in the scraped data view.

Where the prompt comes from

The Prompt section adapts to the source of the AI message. A reply from a sub-account Conversation AI bot shows the bot prompt; a reply from a workflow action shows the prompt configured on that action.

Notes and limits

Knowledge chunks only appear when the knowledge base was actually used to generate the response.
The panel is available on every AI message, AI workflow action, and bot trial message.

Frequently Asked Questions

Where do I find the Response Info panel?

Open the conversation, find the AI message, and click the Response Info icon. The sidebar opens on the right with the prompt, knowledge chunks, and intent.

Do edits to a knowledge chunk update the knowledge base?

Yes. Inline edits save back to the knowledge base immediately and are used by future AI responses. Editing an FAQ replaces the old FAQ with a new version.

Why don't I see knowledge chunks on some AI messages?

Knowledge chunks only display when the AI actually used the knowledge base to generate that reply. If the bot answered from prompt context alone, the chunks section is empty.

Can I edit the prompt from the sidebar?

Yes. Click the edit option in the Prompt section to update the prompt used to generate the AI message.

Does this work for workflow AI actions?

Yes. Response Info is available on AI messages, AI workflow actions, and bot trial messages.