Multi-Location Incoming Calls on the Sparkforge Mobile App

By Sparkforge Support Team ·Last reviewed May 3, 2026

The Sparkforge mobile app can ring for incoming calls from up to 10 sub-accounts at once, regardless of which location you are active in. A Location Badge identifies each call, and you can switch into the correct sub-account mid-call.

Multi-Location Incoming Calls solves the missed-lead problem for users active across multiple sub-accounts. Previously, the mobile app only rang for the location you were logged into. Now you can opt in to receive calls from up to 10 locations simultaneously, with a Location Badge identifying each one.

Availability

  • Mobile app only.
  • You must be a member of every location you select.
  • Maximum of 10 locations at a time.

What you get

  • Zero missed leads — incoming calls ring across all selected locations regardless of your active sub-account.
  • Instant context — the Location Badge on the call screen shows where the lead originated.
  • One-tap workspace switch — jump into the correct sub-account during a live call to view contacts, notes, or pipeline.
  • User-level control — every team member picks which locations ring their device.
  • Higher productivity — no app-switching gymnastics, no follow-up errors from wrong-location context.

Enable Multi-Location ringing

  1. Open the mobile app and go to Settings → Calls/Voice.
  2. Toggle Multi-Location Incoming Calls on.
  3. Select up to 10 locations. You must already be a user in each one.
  4. Your phone now rings for incoming calls to any of those locations.

On a live call

  • Check the Location Badge to identify the originating sub-account.
  • Tap Switch Location mid-call to enter that workspace.
  • Take notes, update the pipeline, or log the call inside the correct CRM.

Frequently Asked Questions

Can I receive calls from more than 10 locations?
No. The cap is 10 to maintain performance and call-screen clarity.
Do I need admin rights to enable this?
No. Any user can opt in for their own account, as long as they belong to the locations they select.
Is this available on desktop?
No. Multi-Location ringing is mobile-only. Desktop receives calls only for the active location.
What if I am already on a call when another comes in?
The call follows your existing call-handling rules — call waiting, voicemail, or whatever you have configured.
Will workflows fire in the correct location?
Yes. Because you switch into the right sub-account during the call, automations and call logs attach to that location.
Does this consume extra phone minutes?
No. Usage bills the same as any standard inbound call to the destination number.

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