IVR Workflow Actions

5 guides covering ivr workflow actions on the Sparkforge platform.

• Workflow Action - IVR Connect Call The IVR Connect Call action transfers an in-progress call to a user or external number. You can dial up to 10 users in parallel and toggle voicemail detection,
• Workflow Action - IVR End Call The End Call (IVR) action disconnects a call immediately, or plays a final text-to-speech message or audio file before hanging up.
• Workflow Action - IVR Gather Input On Call The Gather Input On Call action prompts a caller and collects DTMF keypad input. Define match conditions per digit to route the call to different branches based
• Workflow Action - IVR Say/Play The IVR Say/Play action plays a message to a caller using either text-to-speech or a pre-recorded audio file. Configure the message, language, voice, and number
• Workflow Action - Record Voicemail The Record Voicemail (IVR) action captures an audio message from a caller. Stop conditions include silence, a designated keypress, or a maximum length. Recordin