How to Configure the IVR End Call Action in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

The End Call (IVR) action disconnects a call immediately, or plays a final text-to-speech message or audio file before hanging up.

What this action does

The End Call (IVR) action disconnects an active IVR call. You can drop the line right away or play a final message — text-to-speech or an uploaded audio file — before hanging up.

How to configure

  1. Action Name — Label the step (for example, End IVR Call).
  2. Add Voice Instructions — Toggle on to play a closing message. Leave off to disconnect immediately.
  3. Say or Play Message — Choose Say a message for text-to-speech, or Play audio file for an uploaded recording.
  4. Text to Say — If using TTS, enter what the system should speak.
  5. Language — Pick the TTS language.
  6. Message Voice — Choose Man or Woman for the synthesized voice.
  7. Number of Loops — How many times to repeat the message (default 1).

Field reference

FieldDescriptionRequired
Action NameInternal label for the step.Yes
Add Voice InstructionsToggle to play a closing message.No
Say or Play MessageText-to-speech or uploaded audio.No
Text to SaySpoken text when using TTS.No
LanguageTTS language.No
Message VoiceMan or Woman voice.No
Number of LoopsRepeat count for the message.No

Example

Wrap a service call with a thank-you before disconnecting:

  • Action Name: End IVR Call
  • Add Voice Instructions: Enabled
  • Say or Play Message: Say a message
  • Text to Say: "Thank you for calling. Your call will now end."
  • Language: English (US)
  • Message Voice: Woman
  • Number of Loops: 1

Notes

  • If Add Voice Instructions is off, the call disconnects immediately with no message.
  • Text-to-speech is useful when the closing message needs dynamic data (caller name, ticket number, etc.).

Frequently Asked Questions

Can I play a recorded audio file instead of TTS?
Yes. Switch <em>Say or Play Message</em> to <em>Play audio file</em> and upload your recording in supported formats.
Will the call end if I leave Add Voice Instructions off?
Yes. With voice instructions disabled, the action disconnects the call immediately when reached.
How many times can the closing message repeat?
Set Number of Loops to repeat the message as many times as you need. The default is 1.
Can I use dynamic merge fields in the spoken text?
Yes. Standard merge fields work in the Text to Say box, so you can speak the caller's name or other contact data before disconnecting.

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