How to Set Up Inbound Calling on the Sparkforge Mobile App

By Sparkforge Support Team ·Last reviewed May 3, 2026

Inbound calling on the Sparkforge mobile app rings your phone for calls to your business number. You configure it in the staff member's Call and Voicemail Settings, then make sure the app has the permissions it needs on your device.

Inbound calling on the Sparkforge mobile app delivers calls to your business number directly to your phone. You need a number purchased and assigned in the sub-account, the staff settings configured in the web app, and the right permissions on the device.

Why Use It

Take client calls without sitting at a desktop.
Cover remote work and field-based teams.
Keep calls on a dedicated business line.
Pair with Missed Call Text Back so unanswered calls still get a follow-up.

Enable Inbound Calling for a Staff Member

Open Settings from the main menu.
Select My Staff.
Find the staff member and click Edit.
Open the Call and Voicemail Settings tab.
Assign an Inbound Number. Pick a direct number from the dropdown if the user has their own, or leave it to follow your overall call distribution rules.
Find the Forward Calls to section and check Mobile app.
Click Save.

Mobile Device Setup

The web settings only get you halfway. The phone has to allow the app to ring.

Grant the Sparkforge mobile app all requested permissions.
Disable battery optimization for the app on Android.
Turn on notifications and let the app run in the background.

Troubleshooting

Confirm Send calls to mobile app is checked and saved on the staff record.
Re-grant phone, microphone, and notification permissions.
On Android, exclude the app from battery optimization.
Make sure the device has signal and an internet connection.

Frequently Asked Questions

What if I don't enable Send calls to mobile app?

Calls won't ring on the app. The box has to be checked on the staff record.

Do I have to keep the app open to get calls?

No. The app just needs background permission and notifications turned on.

Can I auto-text someone if I miss their call?

Yes. Use Missed Call Text Back to send an SMS automatically when a call goes unanswered.

How many devices can ring on the same account?

Up to 10. As soon as one device answers, the call drops on the others.

What happens with multiple sub-accounts?

You only get inbound calls from the sub-account you've actively switched into. The app remembers the last sub-account between sessions.