How to Submit Feedback or Report a Bug in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Open Help & Support inside Sparkforge, raise a ticket, and click the upload field. A full-screen capture attaches automatically so support can diagnose the issue without follow-up.

Sparkforge has built-in tools for sending feedback or reporting bugs. The upload step now grabs a full-screen screenshot the moment you click it, so support sees exactly what was on your screen when the issue happened.

Open the feedback form

Open any page in Sparkforge.
Click the Help & Support icon in the top-right.
Select Raise Ticket to start the support flow.

Route to Technical Support

Sparkforge asks a few quick questions to route the request:

Select Technical Support.
Choose the scope (for example, Within a Sub-Location).
Pick the product area — Calendars, Automation, Conversations, etc.

Once routed, the issue submission form opens.

Automatic screen capture on upload

When you reach the form and click Click to upload:

A high-resolution image of your full screen is captured automatically.
The capture happens immediately when upload is triggered.
No extra steps or settings are required.

How the capture works

Triggered only when Click to upload is selected.
Captures the entire screen, not just the active window.
The browser may prompt for screen-share permission the first time.

After permission is granted, the screenshot attaches automatically.

Why this matters

Most bug reports stall because support can't see what the user saw. The auto-capture closes that gap on the first message — fewer follow-up questions, faster resolution.

Frequently Asked Questions

Where do I find the bug report form?

Click the Help & Support icon in the top-right of any Sparkforge page, then select Raise Ticket.

Does the screenshot include sensitive data on my screen?

Yes — it captures the full screen, so close anything you don't want shared before clicking upload.

Can I add my own screenshots instead?

The auto-capture runs when you click upload, but you can still attach additional files to the ticket.

Why does my browser ask for screen permission?

Modern browsers require explicit permission before any page can capture the screen. Grant it once and the capture works for future uploads.