How to Get 24/7 Sparkforge Support: Chat, Zoom, Phone, Tickets

Sparkforge support runs 24/7. You can reach the team through four channels: live chat, Zoom call, support ticket, or phone. Pick whichever fits the issue and your schedule.

Who can open a support request

Only Agency Admins and Agency Users see the blue help button in the top-right of the desktop app and can talk to support. Location admins and location users will not see the button — they have to go through their agency admin.

This is intentional. Support cannot make changes to an account without consent from a validated agency admin, so the access gate enforces that rule.

The four support channels

Live chat

Click the blue question mark in the top-right of the Sparkforge app and start a chat. The agent gathers details and tries to resolve the issue in the session. If it cannot be resolved, they convert the chat into a ticket so the conversation continues by email.

Zoom call

Request a Zoom session from the same help menu. You join a queue and the next available agent walks through the issue with you live. If it cannot be fixed on the call, the agent opens a ticket and follow-up moves to email.

Support ticket

Tickets are the email channel. Sparkforge does not publish a generic support email — every ticket is opened from inside the app or escalated from a chat or call so the right context is captured up front. The first ticket email explains why the chat was converted (you did not confirm a fix worked, or did not reply with requested info), the next steps to try, and the full conversation history.

Phone support

Call +1 (888) 732-4197 for sales, billing, or login issues. International numbers:

• South Africa: +27 87 250 2674
• Netherlands: +31 97010208764
• United Kingdom: +44 808 502 2329
• Philippines: +63 1800 1 550 0097
• Australia: +61 1800 983 916

Every inbound caller is validated as an agency admin before the team makes any account changes. Have your agency relationship number and agency login email ready.

Cannot log in?

If you are locked out of the app, use phone support, the website chat widget, or the support ticket form. Have your agency name and admin email ready so the team can verify identity.

How to add an agency admin

1. Go to Agency Settings > Team.
2. Click + Add Employee and fill in email, phone, and password.
3. Set User Type to Agency and User Role to Admin.
4. Click Add To Account, pick the locations they should manage, and save.
5. Send the new admin their login info — they can change the password on first login.

Self-service options before opening a ticket

• Search the Sparkforge knowledge base.
• Drop into a weekly demo or daily Q&A session.
• Check the community group for prior threads on the same issue.