How to Check Call Logs for a Specific Call in Twilio

By Sparkforge Support Team ·Last reviewed May 3, 2026

When a Sparkforge call fails or behaves oddly, Twilio's call logs are the first stop. Open the matching Twilio sub-account, filter logs by the contact's phone number in the From or To field, and copy the Call SID for a Twilio support ticket.

If a Sparkforge call fails to connect, drops early, or behaves unexpectedly, the Twilio call log is the fastest path to root cause. It tells you which Twilio resource handled the call, the result code, and timestamps for every leg.

Find the right Twilio sub-account

Log in at console.twilio.com.
Top right, click Account > Subaccounts.
Copy the Account SID for your Sparkforge location from the agency-level Twilio settings.
Paste the SID into the Twilio search and open the matching sub-account. The orange banner at the top left confirms you're inside it.

Confirm the number is voice-capable

Click Phone Numbers in the left panel.
Verify the phone icon shows next to the number — that confirms voice capability.

Filter to the specific call

Open Monitor > Logs > Calls.
Strip formatting from the contact's phone number (no dashes, parentheses, or spaces).
Use From to find inbound calls (the contact called your Twilio number).
Use To to find outbound calls (your Twilio number called the contact).
For inbound calls that forward, the first record is the routing leg.

Open the call detail

Click the hyperlinked date for the call to drill into details: SIP responses, error codes, recording links, and the full call timeline.

Escalate to Twilio support

Copy the Call SID from the detail page and open a Twilio support ticket with it. The SID lets Twilio engineers locate the exact call in their backend.

Frequently Asked Questions

How do I match a Sparkforge sub-account to its Twilio sub-account?

Open the agency-level Twilio settings in Sparkforge, copy the Account SID, then search for that SID inside Twilio's Subaccounts list.

Should I search the From or To field?

From for inbound calls (the contact's number is the originator). To for outbound calls (your Twilio number is the originator).

What is a Call SID?

A unique identifier Twilio assigns to every call. Provide it on a Twilio support ticket so their team can pull the exact record.

What if the number isn't voice-capable in Twilio?

If the phone icon doesn't appear next to the number under Phone Numbers, voice service isn't enabled. Contact Sparkforge support to enable voice or check the number's configuration.