Sparkforge Agent Platform Search Tools: Contacts and Conversations

By Sparkforge Support Team ·Last reviewed May 3, 2026

Search inside the Agent Platform finds contacts by name, tag, phone, or address within a chosen location, and Conversation Search returns a read-only view of past chats across every supported channel.

The Search tools in the Sparkforge Agent Platform let agents find contacts, queue them for an agent, add new contacts to a sub-account, and audit prior conversations.

Search Contacts

Open Search > Contacts.
Pick the location to load its contacts.
Filter by first name, last name, tags, phone number, or address.
Select a contact and click Add to Conversations to drop them into a specific agent's inbox.

Add a Contact

Agents can create a new contact in a sub-account directly from Search > Contacts. The contact syncs to the linked Sparkforge sub-account with the source field set to Eliza_User. After adding the contact, manually assign it to yourself or another agent. The sub-account audit log records the addition.

Add to Conversation

Pick one or more contacts and assign them to an agent from the dropdown. They land in that agent's inbox immediately, ready for outbound engagement.

Audit Log

Select a contact to view the audit trail of every conversation between any agent and the contact, the dispositions assigned, and the dates each happened.

Search Conversations

Conversation Search returns a read-only view of past conversations across every channel the platform supports. It only surfaces contacts that have been worked inside the Agent Platform — conversations that never entered the platform won't appear.

Frequently Asked Questions

Which fields can I search contacts by?

First name, last name, tags, phone number, and address — all scoped to the location you select.

What happens when I add a contact through the Agent Platform?

It syncs to the linked Sparkforge sub-account with the source set to Eliza_User and is logged in the sub-account audit trail. You then assign it to an agent manually.

Can I see prior conversations a contact had with other agents?

Yes. Pick the contact in Search > Contacts and open the audit log. It shows every conversation, disposition, and date.

Will Conversation Search find every contact?

Only contacts that have been worked inside the Agent Platform. If a contact never entered the platform, they won't show up in conversation search.