How to Track Email Engagement in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Email tracking shows opens, clicks, bounces, complaints, and unsubscribes — but only on Sparkforge Email dedicated sending domains. Toggle it under Settings > Email Services > Dedicated Domain and IP > Domain Settings.

What email tracking captures

Email tracking records how each recipient interacts with your messages: opens, clicks on links, and downstream events. Use it to see which campaigns land and which need rework.

Important: Email tracking only works with Sparkforge Email. Mailgun, Gmail, and other SMTP providers do not feed tracking data into the platform.

Why use email tracking

Tracking tells you which content earned attention and which fell flat. If a product email gets opens and clicks but no purchases, that's the signal to send a discount or follow-up. Without tracking, you're guessing.

Where to find it

  1. Log in to your sub-account.
  2. Click Settings.
  3. Open the Email Services tab.

Setup steps

You need a dedicated Sparkforge Email sending domain configured before tracking can be turned on.

Step 1: Open Email Services

  1. Go to the Email Services tab in sub-account settings.
  2. Confirm Sparkforge Email is selected.
  3. Click Dedicated Domain and IP.

Step 2: Open Domain Settings

  1. Click the three-dot menu on the domain.
  2. Select Domain Settings.

Step 3: Toggle tracking

In the popup, enable or disable Click Tracking and Open Tracking independently.

Frequently asked questions

What data does tracking collect?

Engagement data per contact: Email Sent, Delivered, Opened, Clicked, Bounced, Complained (marked as spam), Unsubscribed, and Failed to Send.

Does tracking work with Mailgun?

No. Tracking analytics are only available when Sparkforge Email is the SMTP provider for the sub-account.

Can I track emails sent from Gmail?

No. The send must come through a Sparkforge Email dedicated sending domain. You can still set Gmail as the From Name display, but tracking won't fire if Google is the actual SMTP provider.

What happens if I turn tracking off?

You lose visibility into opens, clicks, and engagement. Most teams keep it on so reporting and segmentation stay accurate.

Frequently Asked Questions

Does email tracking work with Mailgun or Gmail?
No. Tracking analytics only work when Sparkforge Email is the SMTP provider on a dedicated sending domain. Mailgun, Gmail, and external SMTP providers don't feed tracking data.
What events get tracked?
Sent, Delivered, Opened, Clicked, Bounced, Complained, Unsubscribed, and Failed to Send — all attributed to the contact record.
Can I enable tracking per domain?
Yes. Open the three-dot menu on the dedicated domain, choose Domain Settings, and toggle Click and Open tracking independently.
Should I leave tracking on?
For most teams, yes. Tracking powers segmentation, automation triggers, and engagement reporting. Turn it off only if you have a strict privacy requirement.

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