How to Enable Support Access in Sparkforge

By Sparkforge Support Team ·Last reviewed May 3, 2026

Support Access lets the Sparkforge support team enter your account temporarily to troubleshoot. You set the duration and can extend or revoke at any time.

Support Access lets the Sparkforge support team enter your account temporarily so they can investigate issues directly. You control how long the access lasts and can revoke it at any time.

Why enable support access

  • Investigate issues directly in your account.
  • Identify configuration or setup problems faster.
  • Get accurate resolutions instead of back-and-forth screenshots.

Support access is temporary and fully under your control.

Enable support access

  1. Log in to your Sparkforge account and switch to Agency View.
  2. Open Settings.
  3. Select Company.
  4. Open the Advanced Settings tab.
  5. Find the Support Access section.
  6. Toggle Support Access on.
  7. Choose the access duration.
  8. Click Submit.

Manage active access

  • Extend the duration if support needs more time.
  • Disable access immediately once the issue is resolved.

Best practices

  • Enable access only while actively working with support.
  • Set the minimum duration that gets the job done.
  • Disable access as soon as your issue is resolved.

Frequently Asked Questions

Where do I find Support Access?
Switch to Agency View, then go to Settings → Company → Advanced Settings. Support Access is in that tab.
Can I extend support access without disabling it first?
Yes. Update the duration in the Support Access section while access is still active.
What happens when access expires?
Support loses entry to your account automatically. You can re-enable it later if you need more help.
Can I revoke access early?
Yes. Toggle Support Access off in the same section to cut access immediately.

Was this article helpful?

Related Articles