How to Track Agency Spend on Sparkforge Communications

By Sparkforge Support Team ·Last reviewed May 3, 2026

The Wallet & Transactions page in Agency Settings shows your communications credit balance and a month-by-month breakdown of spend on phone, email, and WhatsApp. Pro and higher plans can rebill that usage to clients with SaaS Mode.

Sparkforge agencies pay for phone, email, and WhatsApp usage out of a credit balance — sometimes called your wallet. The Wallet & Transactions view shows the running balance, transaction-level logs, and a category breakdown so you can see where the money is going.

Find the Credit Balance

Switch to Agency View.
Click Agency Settings.
Open the Billing tab and select Wallet & Transactions.

SMS, voice calls, voicemail drops, emails, and WhatsApp messages all draw from this balance. Sparkforge phone and email rates run roughly 8-10% under direct Twilio and Mailgun pricing.

See Historical Spend by Category

Click Detailed Transactions to open the full log. You get:

Every transaction across every sub-account.
A month-on-month summary for the last three months.
Category-level totals (phone, email, WhatsApp, etc.) for each month.

Summary data refreshes once a day, so newly logged usage may take up to 24 hours to appear in the totals.

Drill Into a Single Transaction

Click any transaction ID in the log to open the full record — recipient, message body or call duration, cost, and status.

Auto-Recharge

Your card charges automatically when the balance crosses the threshold you set on the Billing page.

Default: when balance drops below $10, charge $10 to get back to $20.
Higher-volume example: when balance drops below $50, charge $200 to reach $250.

If a charge fails, every agency admin gets notified — and SMS, calls, and email stop working when the balance hits zero. If the balance goes negative, Sparkforge attempts the standard recharge first. If that doesn't clear the threshold, it adds a second charge for the recharge amount, which can mean a single payment of up to double the recharge value.

Rebill Usage to Clients

On the Pro plan or higher, use SaaS Mode to rebill phone and email usage to your clients with your own markup. Sparkforge does not mark up carrier or A2P 10DLC charges — those pass through at cost.

Why use SaaS Mode for rebilling

Instant billing — no Twilio webhook lag.
Built-in ramp on new sub-accounts so a single client can't run up your bill.
Error and bounce monitoring to catch bad lists early.
Opt-out and unsubscribe tracking to keep complaint rates down.
Carrier complaint and AUP violation monitoring to protect sender reputation.

Frequently Asked Questions

Where do I see my agency credit balance?

Agency Settings → Billing → Wallet & Transactions while in Agency View.

How fresh is the spend summary?

It refreshes once a day, so usage from the last 24 hours may not be reflected yet.

What happens if my card fails and the balance hits zero?

All communications — SMS, calls, email — stop until the balance is positive again. Every agency admin gets notified when a charge fails.

Why might I get charged double the recharge amount?

If your balance goes negative, the first recharge runs. If it doesn't clear the threshold, a second recharge fires to bring you back into compliance — up to two recharges in one billing event.

Can I make money on rebilled usage?

Yes — Pro and higher plans support SaaS Mode rebilling with your own markup on phone and email. Carrier and A2P 10DLC charges pass through without markup.