How to Add a Manual Call Action to a Sparkforge Workflow

By Sparkforge Support Team ·Last reviewed May 3, 2026

Manual Call adds outbound call tasks to a Sparkforge workflow. Triggered contacts land under Conversations → Manual Actions, where reps work the queue.

The Manual Call action queues outbound call tasks for a teammate based on a workflow trigger — tags, form submissions, pipeline stage changes, appointments, and more. It’s built for sales and support follow-ups that need a real person on the phone.

What Manual Call does

Assigns outbound calls automatically when a workflow fires.
Routes triggered contacts into the Manual Actions tab in Conversations.
Tracks status — Yet to Call, Completed, and so on.
Supports assignment to a specific user or round-robin across the team.

Add a Manual Call action to a workflow

Click Marketing in the left navigation.
Click + Create Workflow.
Click + Add Trigger and pick the trigger that should generate calls.
Click the + below the trigger to add an action.
Choose Manual Action → Call. Name it something like Manual Call.
Configure assignment — a specific user or round-robin.
Click Save, then Publish the workflow.

Where assigned calls show up

Go to Conversations in the left navigation.
Click the Manual Actions tab.
Work the queue of calls generated by the workflow.

Click Let’s Start next to a task to begin the call. Log notes and outcome on the contact record after each call.

Frequently Asked Questions

Can I assign Manual Call tasks to a specific rep?

Yes. The Manual Action step supports assignment to a specific user or round-robin across the team.

Where do call notes and results live?

Log them on the contact record after the call. Notes stay tied to that contact’s history.

How do I start a queued call?

Open Conversations → Manual Actions and click Let’s Start next to the task.

What triggers a Manual Call action?

Anything a workflow can listen for — tags, form submissions, pipeline stage changes, appointment events, and more.